Privacy Policy

Last updated: 23 June 2026

1. Introduction

True North Event Group ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website at TrueNorthEventGroup.com and those who submit enquiries or engage with our services. This Privacy Policy outlines how we collect, use, store and protect personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect personal information only when it is voluntarily provided by individuals through our website contact form or direct communications. The information we may collect includes:

• Full name and contact information (phone number, email address)
• Event-related details (event date, location, guest count, event type)
• Any additional information provided in the "Tell Us About Your Event" field
• Technical data such as IP address, browser type and pages visited, collected automatically via cookies

3. How We Use Your Information

Information submitted through our contact form is used solely to respond to event enquiries and to provide planning and coordination services. Specifically, we use your information to:

• Respond to event enquiries and provide event proposals
• Communicate with clients throughout the planning and delivery process
• Improve our website and service offering based on aggregate, anonymised usage data

We do not use personal information for unsolicited marketing purposes without explicit consent, and we do not sell or share personal information with third parties for commercial gain.

4. Cookies and Tracking

Our website uses cookies to improve the browsing experience and collect anonymous usage statistics. Cookies are small data files stored on your device. You may decline non-essential cookies via the cookie consent banner displayed when you first visit the site. Your preference is stored in your browser's localStorage and honoured on subsequent visits.

For full details on our cookie usage, please see our Cookie Policy.

5. Data Retention

Enquiry and client information is retained for the period necessary to fulfil the services engaged, plus a reasonable period thereafter for record-keeping and follow-up purposes. We review and securely delete personal data that is no longer required on a regular basis.

6. Data Security

We take reasonable technical and administrative measures to protect personal information from unauthorised access, disclosure or misuse. However, no transmission of data over the internet can be guaranteed to be completely secure, and we cannot warrant absolute security of information provided via our website.

7. Your Rights

Under PIPEDA, you have the right to access personal information we hold about you, request corrections to inaccurate data, and withdraw consent to certain uses of your information. To exercise any of these rights, please contact us at info@truenortheventgroup.com.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of the website after updates constitutes acceptance of the revised policy.

10. Contact

For questions or concerns regarding this Privacy Policy or our handling of personal information, please contact us at: info@truenortheventgroup.com